RNest – Frequently Asked Questions (FAQ)
General Questions
What is RNest?
RNest is a professional healthcare service for Non-Resident Indians (NRIs) who want to ensure their elderly parents in India receive quality medical care at home. We provide comprehensive services, regular monitoring, preventive care, and 24/7 support so you can focus on your life abroad while we take care of your parents.
Who is RNest designed for?
Our services are specifically designed for NRIs with elderly parents in India who need reliable healthcare, continuous monitoring, and timely updates.
What areas do you serve?
We are based in Chennai and primarily serve the Chennai region. For current coverage, please contact us at info@rnest.care or visit www.rnest.care.
Services & Packages
What services do you provide?
We offer:
- In-home medical care and nursing visits
- Doctor consultations and teleconsultations
- Preventive care and routine health check-ups
- Physiotherapy and mental wellness support
- Lab tests, imaging, and diagnostic services
- Specialist appointment coordination
- Medication management and delivery
- 24/7 emergency response
What care packages do you offer?
- Essential/Basic Care: Monthly nurse visits, bi-monthly teleconsultations, quarterly lab tests, emergency phone support, annual health check-up, dedicated Care Manager.
- Plus/Comprehensive Care: Alternating monthly nurse/doctor visits, on-demand teleconsultations, advanced lab tests, annual diagnostic package, medication assistance, quarterly family reports, 24/7 emergency response.
- Elite/Premium Assisted Care: Monthly doctor + nurse visits, dedicated Care Manager, specialist appointments, physiotherapy & mental wellness support, comprehensive diagnostics (MRI/CT, cancer screening), priority emergency response, medication delivery, and home lab tests.
Can I customize a care package?
No, care packages cannot be fully customized. However, we will tweak and adjust each plan to fit your parents’ unique medical needs, preferences, and lifestyle so they receive personalized attention within the package framework.
Care Team & Quality
Who will be caring for my parents?
Certified, licensed, and background-checked healthcare professionals with elder care training.
How do you ensure safety and quality with caregivers?
- Rigorous background and credential checks
- Specialized elder care training (safety, infection control, emergency response)
- Ongoing monitoring and supervision by Care Managers
- Transparent communication with families
- Regular assessments and feedback loops
What is a Dedicated Care Manager?
Each family is assigned a Care Manager who coordinates care, provides updates, and ensures quality and compliance.
Emergency Support
What should I do in case of a medical emergency?
- Call the 24/7 RNest helpline
- Use the one-tap SOS button in the mobile app
- Provide clear details to enable rapid response
How quickly is your emergency response?
- Immediate helpline support
- Ambulance dispatched within 30–60 minutes
- Hospital admission is coordinated instantly
- Immediate helpline support
Monitoring & Communication
How will I stay updated on my parents’ health?
- Real-time reports and logs in the RNest mobile app
- Medication and appointment summaries
- Quarterly health reports (Basic/Comprehensive plans)
- Premium: instant updates via WhatsApp/email + video calls with care team
- Smart reminders for medications and appointments
Do you provide teleconsultations?
Yes. Included in all plans.
Technology & App
What features does the RNest mobile app offer?
- Access to medical history and care plans
- Real-time health updates and reports
- Teleconsultations with doctors
- Appointment scheduling and reminders
- One-tap SOS emergency button
- Notifications and family alerts
How do I book or reschedule appointments?
You can book or reschedule appointments through the RNest mobile app, by contacting customer support, or by directly communicating with your assigned Care Manager.
What if I face technical issues?
Contact support@rnest.care for technical assistance.
Privacy & Security
How do you protect medical information?
We adhere to strict data privacy and security standards. All records are encrypted and confidential.
Payments & Billing
What payment methods do you accept?
Credit/debit cards, net banking, UPI, and digital wallets. Payments must be made in INR.
Getting Started
How do I sign up?
- Download the RNest mobile app
- Email info@rnest.care
- Visit www.rnest.care
- Contact us for a consultation
What information is needed to begin?
Starting with basic information about the patient is good enough to get started. Details such as medical history, current medications, emergency contacts, and communication preferences can be provided gradually, and our team will build a complete care profile as services begin.
How quickly can services begin?
Usually, within days after initial assessment and care plan setup.
Support & Feedback
Who can I contact for help?
- Email: support@rnest.care / info@rnest.care
- 24/7 helpline (available in app and website)
How can I provide feedback?
Via feedback forms in the app/website or directly with your Care Manager.
Contact us
General Inquiries
Address
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Plot 1B, Ragavan Nagar, Kadappa Road, Puthagaram, Kolathur, Chennai - 600099
