RNest360 Health Private Limited – Privacy Policy
This Privacy Policy explains how RNest360 Health Private Limited (“RNest360,” “RNest,” “we,” “us,” or “our”), a company registered under the Companies Act, 2013, with its registered office at Plot B, No. 70/1 B, Ragavan Nagar, Puthagaram, Kolathur, Ambattur, Tiruvallur – 600099, Tamil Nadu, India, collects, uses, stores, and protects your information when you use our website (www.rnest.care) and associated mobile application (“Platform”).
By using our Platform, you consent to the practices described in this Privacy Policy.
1. Personal Information
Personal Information refers to any data that identifies you directly or indirectly. This may include:
- Name, address, phone number, and email
- Date of birth, gender, and demographic details
- Health and medical records, prescriptions, diagnostic results
- Financial/payment details
- Insurance information (if applicable)
- Browsing/device data (IP address, browser type, usage patterns)
- Professional credentials (for healthcare providers)
Sensitive Personal Data includes health records, biometric information, financial details, and other confidential data shared with us.
By registering or using our services, you voluntarily provide such data and consent to its collection, use, and disclosure under this Privacy Policy.
2. Sources of Information
We collect information from:
- You directly (registration, consultations, or communications)
- Healthcare providers, caregivers, and diagnostic partners
- Affiliated companies and service partners (only where you have consented)
3. Use of Your Information
We use your information to:
- Provide and manage in-home healthcare services
- Schedule and track appointments, diagnostics, and treatments
- Process payments and manage billing
- Share health updates with authorized family members
- Improve our Platform through analytics and feedback
- Send important notifications, alerts, and service updates
- Provide marketing communications (with opt-out option)
- Comply with applicable laws and regulatory requirements
4. Data Retention
We retain Personal Information only for as long as necessary to deliver our services or as required by law.
After service termination or account closure, we may retain anonymized data for research, quality control, or analytics.
5. Data Sharing & Transfer
We may share your information with:
- Certified healthcare providers and caregivers engaged by you
- Service providers (data hosting, payment processors, analytics tools)
- Regulatory authorities, law enforcement, or government bodies (as required by law)
International Transfers: Since many users are NRIs, data may be transferred outside India. In such cases, we ensure safeguards such as encryption and compliance with industry-standard security practices.
All third-party entities are contractually required to maintain confidentiality and meet our security standards.
6. Data Security
We implement technical, organizational, and physical safeguards including encryption, access controls, audit logs, and regular security reviews to protect your information from unauthorized access, alteration, or misuse.
7. User Rights
You have the right to:
- Access, update, or correct your data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent at any time (may affect service availability)
- Opt out of marketing communications
Requests may be made through the Platform or by contacting us at privacy@rnest.care.
8. Children’s Data
RNest360 does not knowingly collect personal data from children under 18 without parental or guardian consent. If you believe we have collected such information inadvertently, please contact us for deletion.
9. Third-Party Services
Our Platform may contain links to third-party websites or services. RNest360 is not responsible for the privacy practices of these third parties. Please review their privacy policies before use.
10. Breach Notification
In the event of a data breach that may impact your rights, RNest360 will notify affected users and relevant authorities promptly, in accordance with applicable law.
11. Legal Compliance
This Policy complies with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian regulations.
12. Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted on our Platform, and significant changes will be communicated via email or app notifications.
13. Contact & Grievance Officer
For any privacy-related concerns, grievances, or to exercise your rights, please contact our designated officer:
Grievance & Privacy Officer
RNest360 Health Private Limited
Email: privacy@rnest.care
We aim to address all grievances within 30 days as per Indian IT Rules.