Privacy Policy

Last updated: June 2026

1. Information we collect

When you sign up for RNest or use our services, we may collect:

• Contact details such as name, phone number and email address
• Health and care information you or your family share with our Care Managers, nurses and doctors
• Appointment, visit and prescription records created during care delivery
• Payment and billing details for paid plans
• Usage data from our website and mobile app (device, browser, pages visited)

2. How we use your information

We use the information we collect to:

• Coordinate and deliver healthcare services to you and your family
• Keep you updated on visits, vitals, prescriptions and appointments
• Respond to support requests and emergencies
• Improve our services and communicate important updates
• Process payments for paid plans

3. How we protect your data

Health records and personal information are encrypted and stored securely. Access is restricted to authorised members of your care team on a need-to-know basis. We do not sell your personal or health information to third parties.

4. Sharing of information

We share information only with the doctors, nurses, labs and partner hospitals directly involved in your care, and with service providers who help us operate RNest (such as payment processors), under strict confidentiality obligations.

5. Your choices

You can request access to, correction of, or deletion of your personal data at any time by contacting us at info@rnest.care. You may also opt out of non-essential communications.

6. Data retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain certain records for longer to comply with applicable law.

7. Contact us

If you have any questions about this Privacy Policy, reach out to us at info@rnest.care or call +91 73063 30330.